Quick Tips & Frequently Asked Questions

Learn useful techniques to monitor and manage your projects effortlessly with our software suite.
Make technology work for you.

Our highly trained staff is here to assist you

To contact Technical Support, please call 1-201-403-2900 or for International 1-201-488-1111 or send an email.

EarthCam.com FAQs

Older versions of Windows

    Our new EarthCam Network player does not officially support Windows 8 and below as it lacks the ability to play back our stream content. Please ensure you are using Windows 10 or above to properly view our live cameras.

Inquiries about KODI

    Kodi is not an officially supported platform by EarthCam. We do have apps for Apple and Android however, which can be found at the links below.

App Differences
Webcams – changing platforms from Apple to Android or vice versa

    If you are changing platforms (Android to Apple or vice versa), you cannot transfer your purchases. You will need to re-purchase the Buy All Webcams package from the Store tab.

Webcams – reset owned cameras and liked cameras

    Under the settings app, scroll down until you see EarthCam (white background icon with EarthCam logo).
    Go into the settings and toggle, "reset owned cameras" and "reset liked cameras".
    Force quit the Webcams app and then start the app back up. (https://support.apple.com/en-us/HT201330)
    You will need to tap the Store tab and tap Restore Purchases.

Billing & Refunds
  1. APPLE:
    Please contact Apple directly regarding billing concerns as they are responsible for billing and processing payments.
    Apple's policy on refunds is outlined here.

    You may also use the link below, which can be used to request a refund for past purchases.

    You will need to contact Google regarding refunds, as they handle the billing and processing of payment.
    Google's refund policies are outlined in the link below.
    The link "Option 2: Request a refund on the Google Play website" contains links and directions on the refund process.

    Alternatively, you can use this link: