Technical Support

Relax knowing you can call on EarthCam's expertly trained
technicians to monitor your webcam systems daily.

Control IT Costs with Reliable EarthCam Customer Support

For optimal performance of your system, lean on our engineers to assemble, program, install and manage your cameras.

Full Service Maintenance

EarthCam supports a worldwide network of qualified installers and on site tech support. Our proven standards assure you of consistent, professional service calls to maintain and reconfigure your webcam system as necessary. Rely on EarthCam's global network of certified technicians and field engineers to safely clean your equipment without missing any important project documentation images.

Software Support and Customer Service

EarthCam technicians will work with you until your camera is functioning at the optimum level of performance. You will receive the highest quality technical support through the duration of your package. Our advanced Trouble Ticket System enables our technicians to respond even quicker and more effectively to your inquiry. You can also utilize the Live Chat feature to connect with a support specialist online and discuss any questions you have about your camera.

Unlimited Access to Help Desk

Have a question about your camera? With EarthCam's Help Desk, you can save time by submitting a ticket as soon as you notice an issue or need assistance. The Control Center Software gives you access to online manuals, installation guides and other technical resources, and updates automatically so you are always equipped with the latest features.